A to Z Motor Spares - Customer Services

Shipping & Delivery
We will always endeavour to deliver your order to you within 3 working days from time of dispatch. This is provided the goods are in stock at the time of the order unless a longer delivery period is clearly stated on the specific product page or we telephoned or emailed you advising you of a delay. We do not pay for return carriage for any items whatsoever unless they were damaged or faulty at the time of delivery. All deliveries include track and trace and insurance, photographic evidence may be used to prove deliveries and consignee identities for security reasons.
Return & Refund Policy
There are certain circumstances where we will authorise return of parts ie when the parts are faulty or have been incorrectly supplied or when cancelled in accordance with the Distance Selling Regulations 2000. For trade orders and face to face transactions we do not accept returns on any product that has been ordered incorrectly or are no longer needed etc etc. WE RECOMMEND THAT ALL CUSTOMERS CHECK WHAT THEY ARE ORDERING BEFORE THEY ORDER THEIR PARTS AND TO MAKE SURE THAT THE PARTS ARE REQUIRED, please phone or email us if you are unsure of the exact part needed.
Cancelling The Contract
We hope that you are happy with your purchases; however we know that sometimes you will need to return or cancel an item. If you are a consumer and have ordered by telephone or internet, then under the Distance Selling Regulations 2000, you have a statutory right to cancel your order and receive a full refund. We are happy to refund unwanted items that are cancelled within seven working days of receipt (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s). . To cancel, you can Email Customer services or write to us at Customer Services (see customer service section for details) within SEVEN working days of receipt (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s). To cancel, you can Email Customer services (sales@azcarparts.co.uk) or write to us at Customer Services, AZ CARPARTS, UNIT 6 , LAWEFIELD LANE, Wakefield. WF2 8ST within SEVEN working days of receipt (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order numbers. You must take reasonable care of the item(s). : The above cancellation rights do not apply to items sold to trade customers or where you have ordered personalised goods or goods made to your specification such as bespoke parts (machined) (modified), that due to their nature cannot be returned. Trade customers please see our Trade terms and conditions. Email taz@azcarparts.co.uk If you have an Internet order query, please Email Customer services or call us on 01924 369000. (For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored). ** All days other than Saturdays, Sundays and public holidays.
Returning Goods
Clearly mark your Returns Authorisation Number on the outside of the package. Please enclose a note quoting: Your returns authorisation number Your name and address Your order number . Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address: Return Authorisation No. ### AZCARPARTS, UNIT 6 , LAWEFIELD LANE , Wakefield. WF2 8ST. The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department (Unless the goods are faulty etc). AZCARPARTS will accept responsibility for loss or damage of goods during transit where we arrange the delivery , AZCARPARTS will not accept responsibility for loss or damage of goods during transit where the customer has arranged the delivery please ensure that the insurance cover option is taken where possible. Upon receipt, all products will be inspected and at our discretion, credit may be refused. Any Packages received without a valid Returns Authorisation number on the outside will take longer to refund and may delay any reply we make to you regarding the return. Please ensure that the goods have been securely packaged to avoid damage. We recommend you take out an insurance cover option when returning goods to us. It is your responsibility for loss or damage of goods during transit when returning goods to us unless otherwise agreed and confirmed in advance with the Customer Services Department ( e.g if the goods are faulty etc).
Payment & Pricing
Here at AZCARPARTS we take our online security and content very seriously. We use industry standard Secure Sockets Layer technology (SSL) for online transactions on our website. Rest assured that we take the privacy and security of your personal and payment details very seriously. This security technology encrypts your personal information including your credit card number, name and address, ensuring that nothing can be read as it travels over the internet. You can always check to see whether a page is secure as 'https' will replace 'http' in your browser address window. For example: 'https: //www.azcarparts.co.uk'. A small padlock will then appear in the bottom bar on the right hand side of your browser window. Card Payment Over the Phone (UK Residents ONLY) To make a payment via the telephone please call 01924 369000 and our trained sales team will be happy to take your order and answer any questions you may have. Rest assured we employ state-of-the-art data encryption to ensure safe and secure transactions using HSBC ONLINE SECURE PAYMENTS. All our payment area is secured using industry standard Secure Sockets Layer technology (SSL). Bank Transfer / Swift Transfer Please print this page and take it with you to your bank or payment office, please make sure you keep the receipt of payment and only use the payment reference we issue to you. Please make payment via bank transfer either online , by phone or going into your local bank: The details you need for this payment are below Account Name: AZ CAR PARTS WAKEFIELD (UK) Our Address: UNIT 6, LAWEFIELD LANE , Wakefield. WF2 8ST. Tel: 01924 369000 Fax: 01924 298625 Our Bank Name:HSBC UK Our Bank Address:Market Place, Dewbury.WF13 1DH. Tel: 0044924 323204. UK Customers Only Bank account (UK ONLY) 81366645 Sort Code (UK ONLY) 40-19-17 I live outside the UK how may I pay for goods I have purchased? International Customers Only IBAN (international) gb36midl40191781366645 SWIFT CODE (international) MIDLGB2128W ORDER TOTAL (Inc shipping, fuel, port tax) YOU’RE ORDER REFERENCE WE NEED FULL DETAILS OF THE CAR YOU ARE BUYING THE PARTS FOR PLEASE SUPPLY DAYTIME CONTACT TELEPHONE NUMBER AND AN EMAIL ADDRESS FOR PARCEL TRACKING ALL PARCELS ARE FULLY TRACEABLE AND CARRY LOSS INSURANCE AND DAMAGE INSURANCE AND ARE DELIVERED BY REPUTABLE COURIERS. Please make sure the payment is exact and that you retain the receipt, once payment is confirmed we will send your order out for delivery. IF YOU EXPERIENCE ANY PROBLEMS OR WOULD LIKE TO TALK TO AN ADVISOR CALL 00441924 369000 9AM-5PM (MON-SAT) PAYPAL (UK ONLY) If you have a UK Paypal account and would like to use funds in your Paypal account to make purchases simply email us prior to the order and we will do the rest. Please send payments to taz@azcarparts.co.uk please leave as much information as possible in order that we may process your order as quickly as possible, we recommend anybody using Paypal to check the terms and conditions of accepting Paypal payments i.e. posting to non verified members and posting to a non-confirmed address.